Help improve the PACE experience: Share your feedback
Have a suggestion to help us improve our care or looking to report dissatisfaction with PACE Southeast Michigan? Participants and/or designated representatives can share feedback using the form below.
Improve PACEHow your feedback helps improve PACE
For suggestions: Your suggestion will be reviewed within 30 days by your assigned Day Health Center Manager.
For complaints: Participants will be informed that their complaint has been received within five business days of receipt.
PACE Southeast Michigan will make all accommodations to resolve the issue and send a letter outlining a resolution within 30 calendar days of receipt.
All grievances will be kept confidential and shared with staff only to the extent necessary to investigate and resolve complaint(s).
PACE Southeast Michigan will continue to provide the participant with all services at the frequency provided in the current plan of care.
PACE Southeast Michigan will not discriminate against a participant on the grounds that a complaint has been filed.